Tracy bag - hardware problem!

  1. Hi guys. I bought my Tracy satchel in Italy this past summer (at a reputable place) and a piece of the hardware fell off and is lost. It's just one of the screws but I don't know what to do about it. Should I call Chloe directly and ask about replacement? Has anyone else had the same problem or know if Chloe will help me even if it's not an American retailer? Thanks for all the help you can give me!
  2. I would contact a Chloe store, you would think one of those tiny bolts would be easy to replace. BTW it's my biggest concern for my Tracy as well and I would HATE if it were to happen.