Once I saw the silver dentelle in the LV store, I knew I had to have one. I am not the type to plop down the price of a small used car on a purse but it was so gorgeous! Only thing was, before I committed, I wanted to compare it with the lovely gold dentelles I had seen on eBay. So I pestered Louis Vuitton customer service for a few days (dependent on which customer rep you speak to, I had many different answers to whether the gold was available or not) and was finally able to order from a LV store many states away. I was waiting so anxiously and when it arrived 8 days later, it was a total mess! It was not so much that I knew I would not get a gold one but that the SA sent out such an obviously defective bag! First of all, it smelled very used, had no box, no tags or care booklet, had a deep scratch, and parts of the vachetta was flaking off due to wear. I called the store right away and since the person I bought it from was not in, they said they could not help me and I had to send it back to Florida before they could refund me my money. Well, hell no, I wasn't having that! I was afraid the longer I held on to it, they would blame me for abusing it or swapping it out with another. So two hours after it arrived at my house, I was at my LV store and they said they would exchange it for something of equal or more the price of the dentelle. Although it ended up relatively well, the manager told me usually unless the piece is in perfect saleable condition, they would not take it back. They pretty much assume you did something to it because they trust each other more than the customer. Also, when I was on the phone with LV customer service (as this was the first time I did a phone order) they assured me I could return it for a refund at my store within 14 days of the order (none of this no-refund/must exchange stuff). Has anyone had bad experiences having things shipped from another store (not being able to see it first)? How was it resolved? I am curious because I know there may be a chance in the future of some limited edition item that I may have order from another store again.