Thank you everyone for your concern. I found something very interesting from the whole return/exchange process yesterday, which is if someone is about to have lunch, please do not interrupt. I went to the talk to my SA and she was about to go for her lunch. When she saw me walked in, she was kind enough to ask me what she can help me. Then I told her what I spotted etc…. Then my SA responded the following: There is a very long wait list, if I’m not satisfy with the bag, they are happy to do refund but she won’t be able to get another bag for me, so it is like I’m giving up my chance. They don’t see anything wrong (the scuff), not that I pointed it out. This is what it is from the shipping box, it hasn’t been put on the floor. Therefore, it is not a damaged/defected item. (but the leather clearly isn’t smooth on that tiny part) No leather is prefect, because it is the skin of animal. If I exam every bag so carefully, there isn’t any bag is prefect for me. If I don’t want the bag, they will simply call the next customer on the list, she will be very happy to have that bag. Since she needed to leave for her lunch break, she asked another SA to assist me with my findings. During the entire conversion, they were having like “take it or leave it” attitude. The another SA just kept saying it isn’t that noticeable. (Well, not that noticeable doesn’t mean it is not a defect) In the end, I decided to have my money back. Because I don’t think I’m willing to pay almost 3K for a damaged bag. I was super upset, it sounded like it was my fault to be picky on a famous brand. In that later afternoon, I received a call from my SA. Strangely enough she called to apologize for what happed this morning, because that was her lunch time etc….and willing to exchange if she received another one and making sure that one is prefect. All the sudden, I was like riding a roller coaster, I was very upset this morning but then I’m kinda hoping she is going to get me another one.