My strap on my mini speedy cube popped in March 2012. I immediately took it to my local store and they sent it off for repair. I was calling like twice a month to check on the status of my repair, finally THIS month(August) I got a real answer: they no longer make that strap. Well duh its from 2008 I wouldn't expect them to create a new one just get the metal piece back onto the leather strap! Needless to say I asked if they can send it back to me and they said no problem it'll be in the mail tomorrow.
So wait is my strap sitting in the store all this time?? When ever they "discovered" that they couldn't repair my strap no one had the decency to call and say your broken strap is here would you like to pick it up? Im just bothered by the whole situation bc to me it seems like an easy fix, reconnect the leather to the metal.
Needless to say this is starting to make me question Louis Vuitton as a whole in pricing and quality and customer service.
Thanks for letting me vent, now I have the task of finding someone to repair my broken strap
So wait is my strap sitting in the store all this time?? When ever they "discovered" that they couldn't repair my strap no one had the decency to call and say your broken strap is here would you like to pick it up? Im just bothered by the whole situation bc to me it seems like an easy fix, reconnect the leather to the metal.
Needless to say this is starting to make me question Louis Vuitton as a whole in pricing and quality and customer service.
Thanks for letting me vent, now I have the task of finding someone to repair my broken strap