I was wondering if this has happened to anyone? The zipper-pull chain on my cambon pochette broke a few weeks ago and when I took it into Chanel today to get it fixed, they told me that the reason it broke was because I was pulling the chain with my finger inside the middle part of the chain. This causes the chain to break easily and they recommend opening the bag by grabbing on both reins of the chain. They said that since it was my "first time," they'll fix it for free but if it happens again I'll have to pay for it I'm amazed that Chanel not only makes defective chains but does not stand behind their quality. Just wanted to let everyone know about this in case the same happened to them.