Between the problems I 've had with shipping (them leaving $1k bags on my stoop in the rain) and the gripes on this board, and today's return debacle, I will not be shopping there anymore. I returned a Be & D bag that was on sale for $500 several weeks ago. I checked my balance and noticed I wasn't credited for it. Well, they credited me for a pair of $12 underwear I bought instead of the satchel. The online representative tried to argue with me that they got the thong back. Are you telling me I don't know that I returned UNDERWEAR as opposed to a BAG? I wore the underwear yesterday. Obviously the warehouse made a mistake, but it has to be "investigated." If they are still screwed up I'm on the hook for $500! I paid with NM charge so I can't dispute it. Anything from online now I'm paying with Amex, if I even order from them, which is highly doubtful. Of course they want ME to call back in 3 days or so. They better fix this!!!!