the SA i recommend is Michael. He works at
Gucci but can sell chanel. he's really sweet and won't make you feel bad if you don't get anything. the actual chanel SAs at topanga are HORRIBLE. i know all the 3 full time SAs there after trying them all out and i cannot reiterate how bad they are considering the amount of comission they are making. obvisouly they're only nice to you when you buy something.
they will 'take your name' down for something you may be interested but NEVER call you. i talked to an SA in MN and she said that people often complain about the topanga chanel SAs.
Never call you, huh. I had to chuckle at this....oh, I inquired about a bag months ago at the Topanga store that was sold out, long shot. BUT, gave my number as the SA said she would call if one happened to come in. Great! In the meantime I had bought one other bag from same SA. Well, a couple of months later they got a surprise shipment, I got a message on my voicemail that they had it, but to call asap as they have others that are interested. I was out of town, never returned the call figuring they would move on down the list. About two days later got a call from
Nordstrom shipping, a bag had been charged, but the billing doesn't match the shipping address. Hmmmm......
I was stunned as I had not made a purchase and assumed STOLEN card. BUT, as fast as I had that thought, it hit me like a brick! Sure enough, this SA charged my CC without my permission and was having the bag shipped as though she had a conversation with me. I was
!!!! Not only did she do this without my permission, she STOLE my CC info from the one and only transaction I did with her, even MUST have kept the 3 digit # on the back of the card in some file of hers somewhere. This being the exact reason I don't like my CC on file at any business, if I can help it.
I make a point to say this because when I had originally called, that SA wanted my CC #, I said "NO, I don't ever leave my CC on file and have a bag shipped when it comes in", just gave my phone number. I know stores and custiomers do it this way, but I made a point of saying no to this. There is no way this SA could have charged my CC unless she stole it from the first, only and last transaction I did with her. More confirmation of this.... the reason why the addresses didn't match, I had moved in between the time I bought the one bag and she called about the first bag. So, obviously if I had actually spoken to the woman, she would have had my new address, right. RIGHT! I was furious, this was not a simple mistake. I spoke to the manager of the dept. there, he was absolutely useless and also never received a return call from him or the store manager. I have found these things start from the top down, so I gave up.
In the end, the dept. manager said it was a language barrier problem as this SA is one of their best. WHAT!!! What does speaking the same language have to do with the fact that I NEVER spoke to anyone and NEVER gave my CC info to anyone! Not to mention the obvious! I will NEVER do business with that store again.
I highly recommend Lucas and Caroline at MOA
Nordstrom. They can find and order anything you want from any Nordy's and they are friendly and have always provided me and many pfers with great CS.
to make things even worse, i don't even know if the bag is on its way or not.. PLUS my boyfriend got charged $2,000 something in ADDITION to the bag. do you guys think the SA used my bf's card to buy something for herself..? 
! but always browsing!]
it'll be my second chanel bag yay~