I started this as a new thread because i wanted everyone to read it as its very interesting information about our favourite bags! Since we try to remain private here now, I'll tell you I went to Hermes Alaska today and spoke with the Master [craftsperson) there about cleaning my Kelly Gris Pale and of course, the sticky situation from my last thread. Well, Master told me that the bags are entirely glued together first prior to being sewn and that, indeed, the metal hardware is glued first, then pearled down. I thought that was so interesting considering everyone says the bags are entirely sewn but indeed, there is plenty of glue in them, including the hardware! Master said since they are handmade sometimes glue might be applied more generously on one bag than another which is why such a tiny bit might "poke" out so to speak. Master said they could clean it up for me easily but i said it was ok because its really not something at all visible on either bag i discovered it on. Another tidbit is that any light coloured bags MUST be sent to Paris to the "factory" to be cleaned and that takes 6 months. Master advised me to wait until Summer is over to send it in because of how long it takes. i was disappointed at the wait time but figured that the bag looks good enough to wear so its fine, i'll just wait until i am in a position to not miss it so terribly for 6 months (maybe a new bag will take my mind off of it??) so she's still with me and will be sent in later for cleaning. Well, that is all. PS i encountered the rudest snob (client) who was huffing and puffing at my audacity to make her wait while Master and i spoke about my questions. i told her, "MASTER IS ALL YOURS" with a chuckle once i was through. she was so snooty id only ever seen such behaviour in movies or displayed with exaggerated tv show characters. ps on your Kelly bags- if you'd like the handle firmed up (meaning it flops backward or forward a bit easier than you'd like) they can add a stitch or two for you to firm it up again.