Her refunding your money without contacting you in advance asking IF you wanted a refund or if you wanted to wait for her to return home, that alone deserves negative feedback! Why the heck would you have to refund someone their money if you were going out of town? Why were you selling the bag in the first place if you were expecting to go out of town? And if it was something urgent or last minute, a two-sentence explanation would suffice. BLAH! Don't feel bad, Jen. Not your fault this seller did something wrong.