I'm clueless as to how the whole Spa thing works, and if I can send my Herbag to the Spa, and how I do it. Do I have to go to an H boutique and give it to them, or can I send it off from home? Will they clean the canvas and toile part of my Herbag or do they not do that? Can they polish scratches out of palladium hardware? What will they do with the leather? The straps and the main part need moisturising, do they do that? Will they buff scratches out of the leather? What should it run? TIA for any insight you ladies can provide. I don't even know where to start.