Grrrrrr! I need to vent!
I bought a Botkier small Sasha duffle from ThePursestore.com. It was the snakeskin one. They didnt have a photo of it on the wesite, just an 'Image coming soon' message. I emailed them asking for pics, but no one got back to me so I bought one anyway.
I thought that it couldnt be a risk buying from them as they have two stores so I expected to get a 'new' bag which bag wouldnt have flaws. How wrong I was!!!! I should have stuck to Ebay!
I think that the bag was a previous customer return or ex display, as the leather on one corners, lower side, and underside of the bag is worn away! Also, when I have bought new Botkiers in the past, the hardware has been covered in paper and the dusbag is inside the bag, wrapped in plastic. This bag's hardware didnt have paper coverings and it was sent inside the dustbag.I dont expect to pay $400 plus shipping, plus $120 customs only to recieve a bag which looks used!
Here is a pic of the corner. Its also like like on the underside at the same end. It looks like it has been worn and one part looks sort of melted, as it has gone hard, like it has been left of a heater or something.
The paperwork that came with the bag says that they dont accept international returns at all! I emailed them and explained to them why I was unhappy and sent 3 photos of the corner. I recieved their response just now. Here it is...
"Hello,
We only sell new - unused bags. The bag that you ordered was not previously purchased or used."
........and that was it! No apology or anything. I tried calling them but kept getting the answering machine. I left a message but I dont know what else to do.
I asked them for a partial refund in my reply email but I dont know if online stores will do that. Or I was thinking of returning the bag anyway and asking my credit card company to issue a chargeback?
What else can I do? If I lived in the USA I would call them everyday, or even go to the store, but Im a bit stuck at the moment...
I bought a Botkier small Sasha duffle from ThePursestore.com. It was the snakeskin one. They didnt have a photo of it on the wesite, just an 'Image coming soon' message. I emailed them asking for pics, but no one got back to me so I bought one anyway.
I thought that it couldnt be a risk buying from them as they have two stores so I expected to get a 'new' bag which bag wouldnt have flaws. How wrong I was!!!! I should have stuck to Ebay!
I think that the bag was a previous customer return or ex display, as the leather on one corners, lower side, and underside of the bag is worn away! Also, when I have bought new Botkiers in the past, the hardware has been covered in paper and the dusbag is inside the bag, wrapped in plastic. This bag's hardware didnt have paper coverings and it was sent inside the dustbag.I dont expect to pay $400 plus shipping, plus $120 customs only to recieve a bag which looks used!
Here is a pic of the corner. Its also like like on the underside at the same end. It looks like it has been worn and one part looks sort of melted, as it has gone hard, like it has been left of a heater or something.
The paperwork that came with the bag says that they dont accept international returns at all! I emailed them and explained to them why I was unhappy and sent 3 photos of the corner. I recieved their response just now. Here it is...
"Hello,
We only sell new - unused bags. The bag that you ordered was not previously purchased or used."
........and that was it! No apology or anything. I tried calling them but kept getting the answering machine. I left a message but I dont know what else to do.
I asked them for a partial refund in my reply email but I dont know if online stores will do that. Or I was thinking of returning the bag anyway and asking my credit card company to issue a chargeback?
What else can I do? If I lived in the USA I would call them everyday, or even go to the store, but Im a bit stuck at the moment...