The purse is in "horrible condition. The purse I sent was brand new with tags and i always verify everything when I mail out. She says the clasp is broken. I sent it in its bag in a box that it fit well in. She states that i should have packed it better with tissue paper....Tissue paper wouldnt have made a difference. This is her first purchase and i dont want to make it tought for her, but I truly believe that she may have already had a purse like it and it broke so she purchased mine and wants to send the other back. The purse was orig $250 and she bought it for $130. I asked for pics and she sent them but they were really dark and i couldnt see anything. I asked that she lighten them up and resend them and she now says she wont because the pics she sent were fine. I am an honest seller with great feedback on all my items I sell and this just really pisses me off because I know what that purse looked like when I mailed it out. What to do?