I've already told this story, so I'm not going to repost it (but if you haven't seen it yet, please read the first post of "Defective Bearn?"). I got there early today, about a half hour after the store opened. I brought the Bearn with me and showed it to my SA, who greeted me. She took it upstairs to have it looked at. While she was there, I saw a gorgeous 40 cm HAC in vert anis togo. It was huge, and it was in the one color I said I wouldn't buy a bag in...but it was beautiful! I asked to see it, and of course, I looked for the price tag. I couldn't believe it! I'm not going to say it was cheap because I'm not a rich young lady, but it was $1K less than my Birkin! And the SA who took it out of the case for me said that it had been there for 5 days! My SA returns to tell me that the specialist said the nicks were not defects, but just part of the imperfections that come with goat leather and the dyeing process. She then said that if it bothered me, she would call other stores to find one. I looked at the HAC, then the Bearn, and I said, "Yes, the nicks do bother me, so can I return the Bearn and use it as a credit toward the HAC?" She said of course. Then they tried looking for a box for it (they didn't have one in that size), but they got the biggest one I could find for me to take home. So I walked out with 2 very huge Hermes shopping bags and my blue jean Birkin (an experience I've never had, even though this will be my 4th Hermes handbag!), and of course, with it being a Sat. in Beverly Hills, Rodeo Drive was packed! I must've looked crazy (and I was by myself, and I"m pretty petite, so I was totally weighed down), carrying these 3 bags about 5 blocks or so to my car. I didn't even bother going into Barneys, like I originally planned. I'll post pics as soon as I can.