...a potential client. I was a Neiman Marcus browsing in the Hermes area on Wednesday. While on SA was helping me, another one came by and started talking to her. The second SA was complaining to the first about a client of hers returning items they had bought months before. Now I understand they work on commission however ultimately if a client is unsatisfied with anything at all they should be able to return it IMO. The more important thing is that even if she wanted to complain about the client, she should have done it when there are no clients around. When I witnessed that conversation, it made me not want to buy anything from either of them. What are your opinions on this? I would think those of you who are SAs would agree that it was in ad taste and gives clients a bad impression, right?