I got my caviar off white jumbo with bijou chain and red lambskin timeless clutch today. The jumbo came with a wrong box and no dustbag, it did came with a correct authenticity card. The inside was dusty and had a few stains. The clutch came with dustbag and authenticity card but no box. It was not stuffed and looked almost flat. I specifically ask for a fresh one when ordered and the SA promised that I will get a brand new one. I brought my purchases to the store so my SA could check for herself. Her attitude was terrible! She said people never complain about small stuffs like that. She never got this problem before. She said it's brand new and that NM and Chanel would never sell a used bag. I ask her to do an exchange, she said the jumbo is the last one and the clutch she only have one display. This is the first time I ordered from NM so I don't know what to expect. When I bought something at the boutique it always come perfectly and nicely wrap. NM made me think of buying from an outlet. Am I too demanding? Should I keep the bags or return them?