Last Tuesday I order b-bag from Gretta Luxe. The person name "A" told me she would ship the bag out at day via UPS. I checked UPS website the estimate arrival time from MA and CA. If she shipped the bag out Tue, it should arrive 2 days ago, Wed. However, the bag hasn't arrived yet. Then I emailed them last night and called them this morning asking for "A". She is not in today. The person that picked up the phone told me she didn't have tracking number and asked me to call back on Monday to speak to "A". She didn't want to help me though I told her I bought the bag most 2 weeks ago. She didn't care. Then I called back, the second person did the same thing. She said I needed to talk to "A" since she was the one who handled the sale. I just don't understand. If they have computer and my record, she can just look it up for me. But no! They kept passing my call around and told me that I need to talk to "A". Last try, I pressed hard to one person ("B") asking her if she saw my sale record, she said yes. Then I asked why she can't just call the shipping company which btw, isn't UPS but it's the company called Optima. She said she will do that and called me back. She didn't. I called back. "B" is busy and another person said again I needed to talk to "A"!!!! I think I become famous there now (in a bad way, I guess). I just don't understand how they treat customer like this. Not helpful. Keep pushing the responsibility to other SA. I asked them what happened if "A" just quit today, does that mean no one can help me? I don't know. Maybe it's just me. I don't think I want to buy from there again. No communication. No service. Just bad experience all around. I think I will talk to the store manager on Monday about this. How hard it is to just look at the record for the customers. Sorry for the vent. I hope someone has some good experience there.