^^^ Also, when I've had a question about a package day of delivery or wished to speak to the driver, UPS has always been a bit convoluted - leave message with operator, they send to dispatcher, dispatcher sends to driver. Many of my phone request have been "resolved" only to have the driver do the opposite of the request anyway.
Yesterday, I had FedEx stop by and leave a notice at my door - when I was home waiting for the package! It was a different driver and she knocked on my window or some strange thing! So I called in a panic and asked the operator to ask the driver to please come - immediately! Operator connected me to "customer advocate center." I thought, "Oh, this will be great! Ha! Advocate Center! Right!" But she was truly an advocate! Imagine!
That brill woman listened with great sensitivity, assured me she would indeed have the driver return, asked if I minded holding a moment, got the driver on the line and got back to me asking if I would be home within a 2 hour window (which of course I said Yes). I was MOST impressed. VERY unlike my experience with UPS.
(Plus my UPS delivery is always at 6:30 pm! Who wants to wait for delivery All Day???)
I'm going with FedEx from now on. If it's good enough for Hermes, it's good enough for me.