I'm sorry but I am shaking with anger right now... my friend won an auction for a chloe bag on eBay but she wanted a few more pictures of the bag as any normal person would when she's about to lay down so much money for something. This is what took place: "Hello Tara Thank you so much for your quick response... i'd just like a few more pictures. I'm so sorry to be so fussy, but the pictures are so far so good. Please, could you send: - a picture of the base of the bag - another close up of the lock, but at an angle which I can see the front (where the chloe heatstamp is) but also the bottom where the keyhole is. - close up of all parts with 'chloe' written on it - close up of serial number - picture of the dustbag with chloe logo in full view and front on Thank you so, so very much for this... I realise this is horribly troublesome and I should've asked earlier." And her reply: "I had a friend take these photos today as my digital camera is being repaired. Yes, you should have asked for these photos first because this is not a proviso of our transaction. When you select the Buy it Now option, that is exactly what that means. I did advise customers to ask all questions before bidding, let alone Buying Now. I'm not trying to be evasive, I just have a lot on my plate at the moment. I have 100% positive feedback and I expect payment soon as per the eBay ethics." My friend pressed the issue, stating that she is simply asking for a few more photos before finalising payment, to which she replied: "Forget it lunatic! The bag is back for sale. Not for you." How could anyone say that to someone? All of my friends who sell on eBay take pictures for people who request them. Sure my friend did something wrong, and that is ask for these pictures after winning the auction, but I asked my friends if they'd post pictures and they all said yes they would, and they're definitely selling things for less than this chloe bag. Even if my friend was horribly, horribly wrong, i'm sure there are better ways to resolve issues than to call someone a 'lunatic'! I simply cannot believe humans can stoop to this level.