I'm venting. I love the Dooney Croc/NILE line. I've several bags in differing and the same styles of the croc embossed leather line. I found a bag on eBay which has been sold out forever. The auction said it was "new, without tags." The seller disclosed that it did not have the reg. card. I didn't mind that it was missing. (I've sent in cards for bags I've never used...so I stopped sending in the cards.) I figured, like I have, that she bought a bag and wound up not using it. Anyway, I win the auction, I pay. A few days later, I get the bag. Seller had already left feedback for me. I looked briefly at the bag, left it in the box, then posted this positive fb (Nice bag! Quickly Shipped!! Thanks!!). So, a few days later, I go to transfer my stuff into this new bag. Then I see the REAL wear. This bag is still nice, but it's used. For real. The strap, under the o-ring is differently textured, looks and feel, from wear. Looking carefully at the corners, they are scuffed. I could overlook that if the strap wasn't so worn. I feel stupid for not looking at it with a magnifying glass, or more carefully when I first got it. And for leaving fb before I did that. I send the seller an email saying I'm going to send it back because it's OBVIOUSLY used. I detail the manner in which the bag had been used. No response. I get it ready for repacking and send it out. Seller doesn't respond after a day. I file a dispute with paypal to have it on record since it was out of my hands at that point. Seller responds after that talking about she has pics and "[her] auction stated it's been used once and put away". LIE. The auction stated no use. The SELLER escalates it to a claim. Meanwhile, emails go back and forth and I restate that the bag was used, she needs to do the right thing, that I only filed the dispute to have an impartial record of our communication. Seller claims that her husband responded erroneously and that the bag was never used, that she has pictures. I told that chick, flat out, I wasn't gonna call her a liar, but someone was lying and it wasn't me. She refused delivery of the bag, so now it's back with me. I reopened the box to look at it again, and there's no doubt, this broad knows this bag was used by her. As I told her, I have several bags of this nature, and none have this level of wear under the o-ring and the strap. I should have taken the bag out and really looked when I got it the first time. I forwarded all the emails to the resolution folks at paypal, but I just want to vent, 'cause this is b.s. On the other hand, I had to return something to another seller who was perfect. She got it a day and a half after I sent it. She started the refund promptly and the matters all settled. THAT was customer service.