I do really love her But I'm going to phone today and get advice... I mean they can't MAKE me send her back, so I'll see what they say. Should I phone Becky at Bicester or should I call Customer Services?? I've used her every single day for the last week....eeek! And I have to be honest and say I'm not precious with my bags, I bought an AG black Roxanne from another PFer last year and I'd be embarrassed to post a picture of her now....again I LOVE her too! The most annoying thing is that they have a ss large lily in York that I really really really would love....but they can't send it out cos it's a sub grrrrrr!