Returning Handbag to Saks via mail - what to mark?

  1. I am returning a handbag to Saks that I ordered online and I paid for it with an EGC, so how will they refund me? The options are:

    ( ) Original Payment Method
    ( ) Electronic Merchandise Credit (EMC)

    1. If I ask for the original payment method, won't they have to mail me a new gift card?

    2. What is an EMC? How does it work?

    Thanks so much!
     
  2. Based on my experience using EGC's, they refund the card.
     
  3. what if I shredded it already?
     
  4. they will give you a gift card or what they call a store credit.
     
  5. do they mail it to you?
     
  6. If you request to, I am sure they do..
     
  7. Dear SBK212,

    My name is Russel Karbley and I work for Saks Direct in customer service. If you could kindly reply back to my personal email address, (below) with your order number or full name, I would be happy to take a look and then advise what should be marked.

    Thank you,
    Russel Karbley
    Sr. Coordinator, Saks Direct Customer Service
    Saks Fifth Avenue
    500 Hickory Drive
    Aberdeen, MD 21001
    Russel_Karbley@s5a.com