I'm not familiar with Coach, I purchased my first Coach handbag about 3 years ago from a Coach Outlet Store. I believe it is called a Hampton's Carryall (It's the one where the 2 handles are buckled/belted in and can be removed. It is soft leather and a cognac color.
The bag itself is in wonderful almost like-new condition BUT the handles are gross. They have darkened A LOT, to a very dark brown (I would even say they are almost black), and are a bit tacky/sticky (maybe sticky is too strong a word, its just not smooth and soft when you run your hands across and its unpleasant to touch) and the handles scream hand sweat. And a bit of glazing where the handles buckle in is cracking. I would use this bag a lot, but the handles really bother me. Please help!
What can I do or what are my options? I really like this handbag. I don't know anything about Coach's Policy or what they can do for a customer in this case (where I can bring it in, what they can do for me, can they replace the handles and put in new ones since it just buckles in like a belt, how much it will cost, ect) What are the steps to go about this? Is there anything that can be done, or is it over for my bag? Can I bring it into a store (any store or outlet only?) and have them send it in or will I have to pay shipping? I've tried everything I can possibly think of to help the handles. Thanks in advance.
The bag itself is in wonderful almost like-new condition BUT the handles are gross. They have darkened A LOT, to a very dark brown (I would even say they are almost black), and are a bit tacky/sticky (maybe sticky is too strong a word, its just not smooth and soft when you run your hands across and its unpleasant to touch) and the handles scream hand sweat. And a bit of glazing where the handles buckle in is cracking. I would use this bag a lot, but the handles really bother me. Please help!
What can I do or what are my options? I really like this handbag. I don't know anything about Coach's Policy or what they can do for a customer in this case (where I can bring it in, what they can do for me, can they replace the handles and put in new ones since it just buckles in like a belt, how much it will cost, ect) What are the steps to go about this? Is there anything that can be done, or is it over for my bag? Can I bring it into a store (any store or outlet only?) and have them send it in or will I have to pay shipping? I've tried everything I can possibly think of to help the handles. Thanks in advance.
