I just called the Chicago SFA to see if, by some miracle, the coffers were on sale for Second Cut. The lady in handbags didn't know her own merchandise. She didn't know what the "coffer" was, and wanted me to describe it to her. Luckily that was easy. She didn't walk over and look, she just said "I don't remember that being on sale so no". I asked if any more Nancy Gonzalez went on sale and she described a clutch that I had looked at previously, but it's a weird color. I asked her how much that was now. She said, "Oh, I don't know, maybe $500? None of these things are in front of me right now." Look, the department isn't that big, and both NG and Miu Miu are practically freaking next to each other on the floor. I know, because I've been there. I also know that if you're going to work in a high end store (because I've done it) you better know your merchandise because people will call. It's also very early, and I doubt she's slammed with people. I had given my preferences to a different SA from Saks. She didn't put me in her "book" (which is my understanding that the better sales associates do -- I was responsible for my 'book' when I worked Bloomingdale's designer) and instead told ME to call on 6/20. I got attitude from NM handbag people when I've called before as well to ask for a specific piece. This guy didn't know that they no longer carry Miu Miu (which I have since discovered) and mocked my slight accent that sometimes messes things up on the cell phone. I just hung up on him. I got severe attitude from Anya Hindmarch LA because I live in Chicago. What is going on? I refuse to beg to give people money. No, I'm NOT going to call you randomly and beg for an update. This is why the boutiques are my new thing. While some SA are snobby, there always seems to be one new or nice one looking for steady customers, which is how I got my YSL lady. I don't know if commissions are low at SF or NM or what, but I've had a lot of problems getting SAs to care. Seems pretty stupid to give out attitude when nice SAs who go that extra mile end up on the Purse Blog and start getting interstate calls! It just seems like service stinks more and more at the department stores.