I think (actually have been thinking for several months now) that the time has come to send my well-loved and very floopy birkin in for a refresher. I had read in some Hermes loving articles (maybe Vanity Fair or Deluxe by Dana Thomas?) that fixer-upper service is included in purchase price. But, I've read different stories on this forum. So my questions are: can I just trust Hermes to figure out what needs TLC, or should I itemize the things I want done? How much does rehabbing a bag cost? How long does it take? (i'm in NYC so can take it directly to the store...I asked them a few months ago and they said it takes several weeks, but they can do almost all of it onsite in Madison Avenue store). Also, is it good to do this every few years or so? seems to me that would be the right approach, rather than letting her get really banged up. I'd appreciate any insight you might have. Also, please cross your fingers for me that her sister (birkin #2) arrives today or tomorrow! I don't think I can part with this one til I have another in hand.