cathyfitz and I have started this thread because of problems we have each recently experienced with HH. We have noted postings throughout this site and others from people who have also experienced problems with HH. Please post your problems indicating the category(s) below, including HHs response (if any), and pictures if available. We believe that in numbers there is strength. If discernible patterns can be documented, we may be in a better position to do something about them. For example, some people have complained about: 1. Defects in bags: a) Non-functioning or improperly functioning magnetic clasps. b) Torn lining. c) Flaking/disintegrating/cracking leather or patent leather. d) Inconsistencies in leather throughout a bag. e) Disintegrating bags. f) Other. 2. Receipt of items which are the wrong color. 3. Unfulfilled promises by HH of a coin purse for completion of survey. 4. Customer service problems. Please specify. a) No response by customer service to telephone calls or emails. (Even if customer service finally responded, if it has taken numerous calls and emails or an extended time to get a response, please post). b) HHs refusal to exchange or accept returns of defective bags, or to repair the problem. c) Inconsistent instructions from different customer service reps. For example, agreement to accept returns - - then, upon receiving the return, refusal to accept the return. d) Other. 5. Other problems.