I bought a Chanel Bag and paid by paypal. The seller listed the bag as New with tag , but when I received it, it got a lots of crash inside the bag and some dirt outside. I open dispute case in paypal. Here is what paypal have me to do: "In order to continue with the investigation of your complaint, we must request documentation to support your claim that the item is damaged or significantly not as described. Please obtain a document (such as an estimate or invoice) from an unbiased third-party, such as a dealer, repair shop, appraiser, or another individual or organization that is qualified in the area of the item in question (other than yourself). This document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised. Please do not proceed with any repairs or alterations to the item, as doing so will limit PayPal’s ability to successfully resolve your claim, and may result in the cancellation of your dispute. If possible, the document should include a serial number and description of the item, and the dollar amount required to complete the repairs necessary to correct the damage. This document must be on letterhead that includes the name, address, and phone number of the individual, business, or organization so that PayPal may contact them if necessary." However, I don't know where to find an unbiasedthird-party. I live in Virginia. Please help me, thank you so much, I'm so worry now. The bag price $4,000.