I bought two items from an Aussie online retalier, and after no communication whatsoever, the items finally arrived (after alnist 2 weeks), and one did not work. I contacted the retailer through their website several times and never rec'd a response, despite them saying they always respond within 48 hours. I filed with paypal immediately for "not as described". No response from the retailer. I then (after a week or two of waiting) escalated to claim. Still no communication. This morning, I have found that paypal has decided in my favour for the full amount! I imagine once the retailer catches on that they are missing funds, the will want their products back - that's fine! So paypal - today - YOU ROCK!