Good idea to refuse the shipment! My full refund was credited to my card. Overall very good experience dealing with their returns department. When I first submitted the request, they emailed me to ask if I had all the original packing materials, dust bag, care card, etc. I did, and they approved my return within a day or two. I didn't get into the authenticity of the items, I just stated that my return reason was the color and size was not as expected. I will not be buying any high end designer items from overstock after this.
Yea ditto. Never again. They also asked me if the packaging and tags were intact and I said yes and they then asked the reason for the return. That shouldn't matter but I didn't say fake either I just said it wasn't what I thought and I didn't like it on me.
Ironically I have since got a Chloe Faye in a stunning dark purple wine color, brand new from a Uk department store so I ended up getting one for a steal anyway but the RIGHT way.