I thought I would write up my experience with BalNY and the great customer service my friend received today. Around 5:30 pm, I received a call from Balny, but didn't answer it because I get terrible cell phone service where I work. When I checked my voicemail, it was Daphne. This is actually kind of weird she said, she wanted to know if I could by any chance contact one of my friend's who worked with Terry to let her know that one of her bags came in. Apparently the number they had down for my friend was not a working number, but they knew that I was a friend and figured I could reach her. Is that great customer service or what?? That's good thinking! And requires a great memory from the SAs. So I frantically tracked down my friend to tell her to call BalNY asap!!! She called, and Daphne was super happy that her plan had worked! And what bag is waiting for her? VIOLET CITY IN SGH!!! Later on, I met up with Mabli, and told her about the voicemail I got from Daphne and she said she got a call from Balny too around the same time I did, but she didn't get a voicemail. I'm thinking they called the both of us, to try to get to get in touch with our friend. That's what I call some great customer service! With all the negativity going around here lately, I thought I would post something positive. If you have a story please share it with us here!!!!!