I ordered a medium ultimate soft from Saks at the end of October and a few days ago I noticed that the stitching on one of the leather straps on the chains is coming undone. The leather itself was coming out from under the chain but I was able to tuck it back under. I understand that friction from the chain on the leather will probably wear down the stitching and cause it to fray, but in two months? I don't think so. I have the receipt which says I have 60 days to return, but I just want to exchange it for a new bag, however I won't be able to get to a Saks until the end of January. It's not the store the bag was ordered from, but provided the bag is in stock at the SF store, I don't think that should be a problem? Has anyone ever had to exchange a bag at Saks for a defect before? Was it problematic? Here's a few pictures of the defective strap (1&2) versus the normal one (3&4). Because I was able to tuck the ends of the leather back under the chain, the bad strap doesn't look as alarming as it initially did. I nearly had a fit when I first noticed it!