So I ordered a kiss and makeup from the leftover LA sample sale. I sent out an email to make sure what the shipping charge was. I received a response that it was included since I am in the States. So I put my order in and I received my confirmation receipt shortly after that. There were talks in the forum about the different shipping information...some were told it was included and some were told it wasn't. So I thougt to myself cool "I got shipping included" I'm not trying to make a big stink out of the whole situation but I think it's a little frustrating when you get an email nearly a week later saying they "neglected" to charge you for shipping when you were clearly told that it was included. I know it's only $10 for shipping (since my order was small) but this is just not the way to do business.
Don't get me wrong I love RM a lot but this is a little wrong in my eyes. This is obviously not going to change my love for their product but so far I'm not impressed with the customer service I'm receiving.
Don't get me wrong I love RM a lot but this is a little wrong in my eyes. This is obviously not going to change my love for their product but so far I'm not impressed with the customer service I'm receiving.