I had numerous problems with Nordstrom's getting my black Marc Jacobs Christy bag from the Anniversary sale. Usually Nordstroms will do nothing and send you another whatever from another store, hoping the situation and item will be better than the first. Well, they couldn't locate any Christy bags anywhere in the country, and called me this morning. They said they would take another 20% off the bag if I agreed that would be fair. I think $534 for this bag is a fair price, so of course I agreed!!!!!!