I bought a bag a few months ago that I've never used. Called up my boutique and they said they don't even do exchanges after 10 days? ! I thought that was only for refunds. She explained (quite rudely in fact) that the policy is for both refunds AND exchanges. Anyone else that's known this? This is the 1st time I've heard of this before. Which now stinks for me because now I have a bag that I'm not going to use!!!!