I sent in my cambon bag to get a quilt fixed since it was coming undone in September. Neimans sent it to me in November in the mail and the black handles dye had transfered onto the beige body. So I went back to Neimans and they sent it back in and I just got a call saying that it could not be fixed, but they would refund my money. Come to find out they would only refund what I paid for it. When I bought it I paid $1500 and now the one closet to mine is $2200.