So I received my anna corinna city tote but there were scratches on it so I send it back using the express method (sent it on Aug 31) and I did not received it till yesterday (3 weeks later)! The bag came in a plastic evelope too! I'm pretty upset with the delay. Another thing is that I live in Canada and for some reason when it came the first time I was not charge any additional duties and taxes, however, when I received ti yesterday I had to pay $40 to customs. Not happy because if the bag was not damaged in the first place then I would have not incurred this cost and would not have to wait so long for it. I know that was suppose to be charge that amount the first time but it just kinda suck getting away with it but then having to pay for it!