I am working in the bank and i've worked in my position for around 1.5 years. and I saw my dream position available on the career page.. so I applied through the internal website (within same company).. also discussed with my manager. she thinks my ability will be more than enough for that position and even said it is a waste if i move to that department since i can do better than that.. anyway that is what i want to do..it is kind of head office department.. I submitted my cv.. and next day earily in the morning, I got a decline letter generate by HR. the letter looks like a template that they send to everyone. I am very very upset cos i believe at least... they should give me a call or interview with me before the decline as my manager also agree I am suitable for the position in her pt of view... ok... now... what next.. shall I email my cv directly to the department manager? since the HR rejected my CV through the first step, the department head never have a chance to read my cv at all? I also has a friend working in that department.. throughout the process.. she didnt offer me any help.. so I just asked her today to see if she could maybe talk to her manager and pass my cv directly to her.. ( i sent her a txt). she didnt reply. I guess she dont really want the hassle. and I gave her a call just chat about other things and she suddenly said she will ask the manager for me.. I hope she will really do it.. So... i just need some opinion or advise on my situation. Shall I email the manager directly and do everything I can to get into an interview? Or.. wait for the news from my friend? Or... just give up.. HR already rejected my application... many thanks for all your help.