I just sold a Chanel wallet on eBay. Buyer received it approximately a week ago. The title describes it as caviar leather (which it is). The inside of the wallet is smooth though. It was used and had plenty of photos, inside and out, there were a few minor scratches on the inside of the wallet which were pictured and mentioned in the description. I just got an email from buyer saying the inside leather is too soft and is scratching easily and she wants a refund and that the auction said it was caviar. I am now worried she's scratched it all up in the week she's had it (more then it was). My auction states no refunds except for authenticity. Now, I know if you take Paypal (which I do) that means almost nothing. If she files a claim, what do you think will happen? Would you just refund her money? I'm so sick of eBay, I swear.