I want to give a KUDOS to xoSTEPHOxo- she is awesome. I wanted to find that denim multi pocket tote and I caught Chanel Boy's post too too late, it was gone. I called my normal SA at Neimans in Tyson and they were like- nope its gone, I checked for another customer yesterday and could not find it. Now sometimes I think some of the SA's use that as an excuse, if someone is calling for fear that all their searching will go in vane and that caller might back out.. we all know that inventory changes by the second, so many returns, whats the harm in doing a check - just because, something might have been returned recently and it just hits the inventory... anyway that being said. I got a hold of xoSTEPHOxo and she let me know she would check on it.. well she did and later that day she found me one..Bless her heart she called almost every store to find me the bag..and she did- in BEVERLY HILLS !!!! This is great customer service- she went well above what she could have done and made me happy. She was off the next day and left word for the other SA's to make sure my transaction went smoothly when I called in with my giftcard.. Even she commented on what she did to locate that bag for me.. I am so happy and I can not wait to get the bag. She will now be my new Neimans SA- Knowing that it was a sale item marked down to "826.00"- whoppee.. it was expected to be gone- sometimes it doesnt hurt to look.. Thanks again STEPHANIE... No offense to the other GREAT Neiman's SA's that are a part of this forum or that anyone else uses.. I can say for all the local girls in my area- Neimans has not been giving me great customer service- remember the mix up with my red jumbo !!!! They would not even look for the PNY wallet when I asked and when I stopped through there after I got it at chanel- why didnt you ask me we could have found it.. anyways.. I will be dying to open the package come Monday or Tuesday and I will post picts of me carrying the bag.. Steph if you are reading this post- THANKS YOU ARE GREAT !!!! sorry so long- I am at work and I need something to make the day go by faster.. so ready to go home..