So my boyfriend bought several items for me from Net A Porter for Xmas, one of which was a M by MJ clutch/wristlet. I've worn the bag three times, including today, when the wrist part broke! The stitching simply came right out and the whole leather piece came off the zipper! We were both pretty annoyed, so he called customer service and spoke to some lady who said she'd have someone else call us back. So far no returned phone call . Has anyone else ever had this happen? Is NAP likely to fix this for us? I don't believe they have the item in stock anymore and would like to keep it, but I feel they should definitely compensate me in some way.