My Louis Vuitton LVOE Tote turn bad.....

  1. [​IMG]

    I have bought .....
    a Louis Vuitton LVOE Tote MM, Model M95467 in khaki color when it was first released in June 15, 2007. I phone ordered it from the store in Ala Monoa shopping center in Honolulu. The very next day I received the bag in the mail. Everything was fine at this point. The bag looked good and fit my expectation. To make the story short, after a month after purchase, I took out the bag for a night out, immediately I noticed there are orange spots all over the front of my bag. See photos for spots. At that moment, I was shocked and said to myself what I have done. Well, I haven’t done anything wrong since I did what most of LV owners did. I take good care of my bags and always keep them in their dust bags. No second thought, I gave a call to the store in the Ala Monoa center in Honolulu. The answer I got was they couldn’t do anything since they are so far away from where I am and they suggested I bring the bag to the San Francisco Louis Vuitton Store. Ok, I brought the bag to the store the very next day to the Leather good manager. She was very helpful by sending the bag to the repair factory in the Northern California and promised to call me within two weeks. But, I didn’t get the call from them four weeks later which is ok for me because I know this thing takes time. I was so upset because after all the waiting and spent over $600, the call back I got was saying that the bag is totally fine and the stain was due to some water spilled on it. That is totally unacceptable and ridiculous. So, I told them on the phone I will call back after the holiday and talk to the leather good manager. I want to make myself clear that I am not asking for any refund. All I am asking is to have a brand new bag.
  2. OMG that's horrible! I hope everything will be fine.
  3. Oh no! I wonder how the stains got there...doesn't look like water to me!!

    I hope they can find a replacement for you!!
  4. aww.. hope they can do something about it!
  5. lv is usually pretty good with things like that. i hope that they send you a replacement soon.
  6. Oh no..
    I hope you can get a new bag...
    I can't Believe they didn't offer to give you a new one.
    So sorry this happened i hope you get it sorted soon!
  7. I can't believe the excuse was "It's only water stains". If water make the bag orange... it's still pretty bad. Good luck!
  8. Oh dear, they definitly should give you a replacement, especially if just a little water can do that!
  9. Thats awful ...womder what it is , my yeallow spring street has a little mark like that on it and I do not know how it happened
    I hope it all works out
  10. Sorry this is happening to your bag! The orange spots look like bleach marks to me... I've had this happened to khaki colored t-shirts and towels without knowing how exactly they happened and the marks are always orange like that. I was told that certain colours are just prone to discoloration. I'm sure you wouldn't have allowed bleach near your bag but many products around us contain a small amount of bleach and it could even be hand lotion from your hands or people who previously handled the bag. Hope you can get this sorted out with a manager at LV. Such expensive bag should not be so prone to damage!
  11. Sorry to hear that. Hope they could find a solution that make you satisfied.
  12. Oh Myyy... Thats Bad.. U must have a replacement bag.. Its an Lv not some Buy 1 get 1 free bag..
  13. Those are clearly no water stains. looks like a chemical reaction or something :s
  14. agreed :yes:! I hope they can do something about it, good luck!

  15. It looks like something's splashed onto it that's bleached it slowly whilst sitting in your closet.. maybe some kind of highly carbonated or acidic soda water may do that, I don't know, but you'd not expect such an expensive bag to react so badly to something you've obviously not even noticed! It's not like you were carrying it whilst bleaching the kitchen bench or something - you'd know if anything untoward had happened to the bag. To do this out of nowhere is not what you want from an expensive, luxury-line bag. :tdown:

    Hope they can sort this out for you.