:wondering I just recently ordered a black kooba paige from jessie boutique when they were having a HUGE sale. I ended up paying like 260 for it. When I received it I was SO happy with it...the leather was great! As I was trying it on with all my stuff in it, one of the studs that connects the strap to the actual body of the bag just popped apart. I was LIVID! I literally had JUST taken the bag out of its delivery box! I examined it and you could tell that the stud had never even been fully connected in the first place. I called Jessie boutique and they were really cool about it...they told me that I could contact kooba myself, or they would for me. I just did it myself......several emails later....Kooba pretty much said that they wouldnt fix it no matter what. They said that bc I didnt buy it from their website or an actual kooba boutique they wouldnt do it. Needless to say...I was pretty outraged. I gave them the name of Jessie Boutique and they even ackowledged that they were an authorized dealer, but still would not replace/repair my bag. I called Jessie back and they were also pretty outraged. I told them that I was just going to take it to a leather shop and they told me to send them the receipt and they would pay for it. I am really dissapointed with Kooba....this was my second bag, and I have to say....I don't know if I will be buying any more after this incident. That is just UNACCEPTABLE for the price you pay...if I would have payed full price I probably would have let them have it. They should have DEFINATELY done something for me, ya know? It sux b/c I was starting to become a HUGE Kooba fan. Has anyone else ever had to deal with this kinda of stuff...defected bag...crappy service....????