Argh! The strap on my new Cloudy Bundle tote that Nordstrom price matched for me two weeks ago broke today. I was so mad! This is my favorite Chanel bag and even at $1600 (the price after discount - retail was $2295), it is an expensive bag. Nordstrom in Canoga Park was very accommodating. My s/a arranged for DHL to pick up the bag from my house at their expense and it will be arriving back to the store tomorrow. The only n/s Cloudy tote left in the whole company is the display bag. Luckily it is the same color as mine that broke, but my s/a said there is a scratch on the back which really isn't noticeable unless you look closely. Some leather conditioner may remove it, so I told her to ship me the display bag when my damaged one arrives to the store. (I didn't want mine sent out for repair since it takes 3 months and should not have broken in the first place.) Does anyone shop Nordstrom Topenga at Canoga Park? Are the display bags behind glass or hanging around for customers to try on? I *hate* display bags! But now that I think about it, when I bought my Cloudy it arrived in a Chanel box without a Cloudy Bundle picture/style number and the price tag was in the inside pocket versus hanging from the bag. It very well could have been a return! And doesn't it figure that today is the day my dark brown Jumbo arrived to Nordstrom for credit to my account. I returned it for the Cloudy Bundle!! Thanks for reading my rant! I am beginning to question the outrageous prices we pay for Chanel. Part of reason I "graduated" from Chloe to Chanel is for better quality.