Hi all!!! I bought a PST in December from my local Saks. Some of the stiching is now coming undone in the front-right corner. I took it to Saks with all of the documentation. The SA on duty strongly suggested that the unraveling was caused by some form of abuse. She also let me know that there will be a fee associated with the repair (or any repair, for that matter). I guess my feelings are a little bit hurt at the suggestion that I would allow intentional damage to befall my bag. I felt that the SA was not that eager to help me -- she was trying to enlist one of her co-workers to do the job, instead. (Too bad for her, because I had enough cash on me to buy one or two more Chanels... lucky for my bank account, I guess ) Anyway, I'm also wondering - do any of you know (more specifically) Chanel's repair policy? Whew! Sorry about the long post! If you've chosen to read this far, thanks for your time! I'm probably being overly nit-picky and sensitive, but I just was not a happy camper after that particular visit to Saks!