I have had no luck with Chanel - this is my 3rd bag with a problem. The first one (baby Coco Cabas) fell apart, the second (Rock & Chain) had recalled resin links. My 3rd (after returning the first 2 and adding a bunch of money) a Lambskin, jumbo classic flap was opening by itself. I would be wearing it and someone would say "your bag is open" OMG it happened 4 times!!! and I barely used it. All I needed was to lose the contents of my $2800.00 bag! So it's in for repair now and I can only hope this is the last of the Chanel problems I have encountered. Fortunately, the customer service is excellent and the boutique (Bal Harbour, Florida) is going to rush it for me.