Since I started buying BV, I've purchased almost every one from the same woman at the Chicago store. I just talked to her last week. Today I called with a question and they said she's not there anymore. The person on the phone gave no indication what happened when I expressed surprise that she was gone. This may sound trivial, but we had a friendly relationship and she was so helpful and nice. Now I feel like I'm starting over. Ugh--it's really a bummer.