I sold a bunch of my Dooney items on eBay, about 25 of them. I figured I might get more sales if I offered free shipping so I did so. Of the 25 packages 24 of them got where they were going. only 2 of the buyers wanted to pay for insurance or tracking. The last package was also sent parcel post with no insurance or tracking. Is a seller REQUIRED to pay for insurance or tracking? I feel bad that the bag did not get to her but should I have to return her payment after sending her the item? Isn't that a risk she takes if she chooses not to pay for tracking or insurance? I am going to the post office on Tuesday to see if they can find it. Is there anything I can do? Is there anything I should do?? I don't have a store. 90% of the time I only buy on eBay. Every once in a while I sell a few things so I don't really know everything about what is required of sellers. She has filed a Paypal claim and I don't know what I can do. Am I responsible for packages lost in the mail? I have learned a lesson from this. No more free shipping and tracking required on every package. Sometimes I really hate eBay.