i bought my bh from an lv boutique in admiralty last march 30 and took it to singapore with me. when i went home, i noticed that the buckles on both sides of the bag were oxidized (there were marks on the hardware!!!). i was so surprised since i've never had problems with the quality of lv bags before. so i took it back to the boutique. instead of replacing it right away, the SA who helped me said i should wait 7 days. i knew they needed to check it to make sure i wasn't returning a fake but wasn't happy to have to wait that long. anyway, i went back to lv today (3 days after i turned my bag in) just to check on my bag. the manager, clara (i love her!!!), was there and she said "normally, we would wait a couple of days but i will just give you a new one." i was so happy. the defective bh that i bought was made in france and they replaced it with a made in spain but i don't really mind. at least they gave me a new bag in just 3 days. i am going to stay loyal to this lv branch just because of the great manager. she's the one who sold me my first lv, too (5 months ago). she helped out because the store was really busy then. so anyone who's looking for a good boutique to visit here in hk should try going to the one in pacific place. granted the central branch is bigger but this one goes the extra mile for it's customers.