I want to share my bad experience purchasing from NM with all of my friends here. This morning I anticipate receiving my package shipment from pre-sale purchase at NM. I even asked my husband to keep his ears open in case he heard a Fedex truck passed by in front of our house. I requested the tracking # from my SA. When I tracked down my package.. I found out that my package was already delivered at 3:36 PM and left on the front door without signature required. I immediately called to Fedex to claim a lost package. They told me to contact the shipper and verify the correct address with me! I found out from Fedex that my SA put down the WRONG house number and second she did not request signature required for this shipment. So, the Fedex driver has to leave the package in front of my door. Then I contacted my SA again and told her about her carelessness with the shipment. I told her that shes leaving herself liable for loosing my bag!! She apologized to me and promised me to track down my package. I made a 2nd call to Fedex to request a claim again and specifically told him that the address that my SA put on doesnt even exist!! And I asked him where did the driver leave my package ??? It must be somewhere at somebodys house which happen to be nearby my house!! Im so frustrated now!! My SA never called me back about the fiasco on this delivery! When I called her the 3rd time, she told me about the WRONG house number and gave the driver my correct house number. Conveniently she informed me that Fedex will redeliver my package within 24 hours. For sure I'll be so sad tonight! No new bag for me. NM such a dissapointment to me!