Hello LV laides..I'm so upset that they cannot fix it. This is what happened..my Cousin gave me Vintage Speedy 35 it was originally used by my Aunt. It looks so new except gusset tab was ripped and sewn by my aunt.(what does she know lady who is over 80 yrs old) I guess she thought that was the best way to keep it together or something. I thought it is easy fix. I took it to local LV store last NOV. after 18 weeks later they are saying they are not able to fix it beacause there is outside work done. WTF I contacted 1-866 Vuitton They are just saying sorry but nothing about my bag..I emailed couple times and same thing..and they dont even give me upper level management phone # I do understand if that is company policy they should told me when I drop my bag to the Store..so I dont waste my 18 weeks of time to wait and expect to be repaired. What should I do ladies??