Since beginning of February I have been checking LV.com 3-4 hours a day to look for Heart Coin Purses. On 2/12 I finally found them at LV.com and placed an order for red and gold Heart Coin Purses. I was so happy. Next evening when I came home from work, there was a phone message from LV that was left in my answering machine at 9:38 a.m. I immediately called back and was told that there was a problem with my order and I need to call back next day to speak with the Order Management. Next morning I spoke with the Order Management and found that my order was cancelled because I did not call back on the same day within 8 hours. I spent so much time and efforts to place that order for the Hearts and LV cancelled it so quickly! They say that it is their policy to cancel an order without notification if they are unable to reach the customer within 8 hours. I work daytime and cannot be on personal phone calls. I don't think 8 hours is reasonably enough time to return a phone call. I may not be able to get a Heart again this year... This was a horrible experience and I would feel so unconfortable to place an order at LV.com again. Does anyone have similar experience?